However, we have had some laptops with exactly the same specs and hardware and OS versions that connects fine It is mostly apparent on Windows 10 Update 1803 but also been experiencing it on windows 8.1. Seems to be Realtek Wireless adapters of various versions and driver versions. Here is the really strange thing, we probably have around 4000 users that use their laptops/phones etc on WiFi but around 1-2% cannot connect their laptops to the WiFi due to this issue, when you try to connect and during the connection process it disables the network adapter and brings it back online and then states it cannot connect to this network. Mainly HP laptops with Realtek wireless network adapters, try to connect to the company network (we have 2 one for setup of a software that helps connect to the main network and means that the user should have no issues connecting after a password change as it should auto update the password.
Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
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